1.1 Company details. Wonderworks London Ltd (company number 16363297) (we and us) is a company registered in England and Wales and our registered office is at 82 Great Portland Street, London W1W 7NT. We operate the website https://www.wonderworks-london.com/.
1.2 Contacting us. To contact us, email us at hello@wonderworks-london.com. How to give us formal notice of any matter under the Contract is set out in clause 18.2.
2.1 Our contract. These terms and conditions (Terms) apply to any Booking made by you (Contract). They apply to the exclusion of any other terms that you seek to impose or incorporate, or which are implied by law, trade custom, practice or course of dealing.
2.2 Entire agreement. The Contract is the entire agreement between you and us in relation to its subject matter. You acknowledge that you have not relied on any statement, promise or representation or assurance or warranty that is not set out in the Contract.
2.3 Definitions & Interpretation. A list of capitalised terms used in these Terms and not otherwise defined is set out at clause 20. These Terms and the Contract are made only in the English language.
2.4 Change of Terms. We reserve the right to change these Terms at any time. You should check these Terms before placing each booking as they may have changed since your last visit.
3.1 Booking Platform. We use an independent third‑party booking platform to manage appointments. Our current provider is Fresha (see https://www.fresha.com/) but we retain the right to change Booking Platform from time to time at our sole discretion and without notice. While we aim to provide a reliable booking experience, we are not responsible for any technical issues, outages, or errors related to the Booking Platform.
3.2 Accounts. You must sign up for an Account in order to make a Booking. Bookings are only available to business users.
3.3 Bookings. Our Chair Spaces are available for booking by the hour, in half day blocks (4 hours) or for a full day.
3.4 Placing a Booking. Please follow the onscreen prompts on our Booking Platform to place a Booking. You may only submit a booking using the method set out on our Website and Booking Platform. Each Booking is an offer by you to licence a Chair Space and connected Services subject to these Terms.
3.5 Correcting input errors. Our booking process allows you to check and amend any errors before submitting your Booking. Please check the Booking carefully before confirming it. You are responsible for ensuring that your Booking is complete and accurate.
3.6 Accepting your order. Our acceptance of your Booking takes place when we send an email to you to accept it (Booking Confirmation), at which point and on which date (Commencement Date) the Contract between you and us will come into existence. The Contract will relate only to the Booking confirmed in the Order Confirmation. Each new Booking will constitute a new and separate Contract between us.
3.7 Appointment confirmations, reminders, and updates may be sent via our third‑party booking system. Failure to receive notifications due to platform issues or incorrect contact details does not exempt you from our cancellation or no‑show policies.
3.8 If we cannot accept your Booking. If we are unable to facilitate your Booking for any reason, we will inform you of this by email and we will not process your order. If you have already paid for the Booking, we will refund you the full amount.
3.9 Data Handling: By making a Booking, you acknowledge and agree that your personal information will be processed by our Booking Platform in accordance with their own privacy policy and terms of service. We encourage you to review these documents before completing your Booking.
4.1 You may cancel a Booking and receive a refund, if you notify us as set out in clause 4.2 not less than 24 hours before your Booking Date. You will only receive a refund for the cancellation of a Booking on less than 24 hours’ notice if we, in our absolute discretion, consent to do so.
4.2 To cancel a Booking, you must complete the cancellation process in your Account. A link to the cancellation process will be included in our Booking Confirmation. We will email you to confirm we have received your cancellation.
4.3 If you cancel a Booking, we will refund you in full for the price you paid for the relevant Booking, by the method you used for payment, or if you have used a Credit, by recrediting the Credit to your Account.
5.1 In consideration of us facilitating your Booking you must pay our charges (Charges) in accordance with this clause 5.
5.2 The Charges are the prices quoted on our Booking Platform at the time you submit your Booking. The Charges will be expressed as both a monetary charge or an allocation of Credits and may vary between peak and off-peak timings.
5.3 If you wish to change your Booking after we accept your order, and we agree to such change, we will modify the Charges accordingly.
5.4 Our Charges may change from time to time but changes will not affect any Booking you have already placed.
5.5 Our Charges are exclusive of VAT (unless expressed to be inclusive of VAT). Where VAT is payable in respect of some or all of the services you must pay us such additional amounts in respect of VAT, at the applicable rate, at the same time as you pay the Charges.
6.1 Payment for a Booking is in advance. We will take your payment upon acceptance of your order.
6.2 You can pay for a Booking using a debit card or credit card or buy purchasing and allocating Credits.
6.3 Credits are purchased via our Booking Platform and can be purchased as a monthly bundle at discounted rates (Monthly Pass). Credits purchased as a part of a Monthly Pass will expire one calendar month from the date of purchase.
6.4 We will send you an electronic invoice within one day of payment.
7.1 Subject to clause 5 and clause 16, we permit you during the Booking Period to:
(a) use the allocated Chair Space for the purpose of carrying out your Business;
(b) use the Equipment and Facilities in common with us and all others authorised by us; and
(c) pass along the Accessways and Common Parts for access to and egress from the Chair Space.
7.2 For the avoidance of any doubt, you acknowledge and agree that:
(a) you shall occupy the Chair Space as a mere licensee and that no relationship of landlord and tenant is created between us;
(b) we retain control and possession of the Chair Space and the remainder of the Salon and you have no right to exclude us or our other clients from the Chair Space or remainder of the Salon;
(c) without prejudice to the rights under clause 16, we shall be entitled at any time to require you to transfer to a comparable Chair Space elsewhere within the Salon and you shall comply with such requirement;
(d) the licence to occupy granted by this licence is personal to you and is not assignable, and the rights given in clause 7.1 may only be exercised by you;
(e) you are self-employed for the purpose of carrying out your own Business at our Salon; and
(f) nothing in this Contract shall render you an employee, worker, agent or partner of ours and you shall not hold yourself out as such.
7.3 You confirm that you are suitably qualified to carry on your Business and (if requested) shall provide us with evidence of your qualifications as soon as practicable following request.
We undertake:
(a) to keep the Salon open for business during the Opening Hours to facilitate your Booking;
(b) to provide access to the Services and use of the Equipment and Facilities;
(c) to comply with all relevant hygiene, health and safety legislation;
(d) not to do or permit to be done in the Salon anything which is illegal or which may be or become a nuisance, (whether actionable or not) damage, annoyance, inconvenience or disturbance to you or your clients;
8.2 Services. We will provide you with the following services in connection with your Booking:
(a) a staffed reception area, waiting area, storage area for coats and bags and toilet for use by your clients;
(b) toilet and kitchen facilities for use by you in common with us and others at the Salon;
(c) adequate heating and lighting;
(d) hot and cold beverages including alcohol;
(e) clean towels and gowns for clients;
(f) cleaning of the Chair Space, Salon and Equipment;
(g) staff to prepare hot and cold beverages for clients and to wash related utensils; and
(h) waste disposal and recycling facilities for waste relating to the Business.
8.3 Equipment and Facilities. We will provide you with access to the follow equipment and facilities in connection with your Booking:
(a) a professional salon-grade styling station with large mirror, countertop and foot-rest;
(b) a professional salon-grade hydraulic styling chair suitable for the Business;
(c) secure lockers;
(d) a hair washing station;
(e) towels, trolleys, backwash products, foils, gloves, colour remover, barbicide and other ancillary products;
8.4 No Cashiering. We do not offer any cashiering facilities for you or your customers. You are responsible for making your own arrangements for payments to and from your customers.
8.5 Colours and Treatments. We sell a range of professional‑grade hair and colour treatments for use exclusively by qualified stylists during appointments. All products are sourced from reputable suppliers and are selected by us based on industry best practice and suitability for professional use. We reserve the right to substitute products where necessary, including due to stock availability or manufacturer changes. The Colours and Treatments held in stock are shown on our website.
8.6 Vish. We sell Colour and Treatments by weight using the Vish Colour Management System. You agree to comply with all operating terms, guidelines, and instructions issued by Vish Limited in connection with the purchase and use of any Colour or Treatments (including registering with VISH and setting up a payment method). You must comply with all such terms and instructions when engaging with the system including, but not limited 6
to, the accurate recording of colour formulas, re-weighing of products, and any other procedures required for the effective functioning of the system.
8.7 Prices for Colour and Treatments. The prices for Colour and Treatments are those set out in the Vish Colour Management System at the time of supply and are charged based on the quantity used.
8.8 If you fail to use or comply with the terms, instructions or procedures for the Vish Colour Management System we shall be entitled to charge, and you shall pay, the full retail price applicable to a complete tube, bottle or equivalent unit (or similar standard unit of supply) of the relevant Colour or Treatment product, irrespective of the actual quantity used. Our determination that Colours and Treatments have not been supplied in accordance with the Vish Colour Management System shall be final, save in the case of manifest error.
8.9 You shall always be responsible for patch-skin tests for your customers along with any other appropriate safety practices and the correct use and application of Colours and Treatments in accordance with the manufacturers’ guidelines.
8.10 We shall not be liable for any loss, damage, or adverse outcomes resulting from your failure to follow Vish’s operating procedures or from your use or application of any Colours and Treatments supplied by us. You further acknowledge that Vish may collect and store data related to their colour treatments for the purposes of improving service accuracy, reducing waste, and enhancing salon operations.
8.11 Descriptions. Any descriptions or illustrations on our site are published for the sole purpose of giving an approximate idea of the services described. They will not form part of the Contract or have any contractual force.
8.12 Changes to Services and Equipment. We reserve the right to amend the specification of the Services and Equipment at any time.
9.1 It is your responsibility to ensure that:
(a) the terms of your Booking are complete and accurate;
(b) you cooperate with us in all matters relating to the Booking;
9.2 You agree:
(a) to use the Chair Space solely for your own independent Business;
(b) to keep the Chair Space tidy and clear of rubbish;
(c) not to cause any damage to the Chair Space, Salon, Equipment and our possessions and other stylists at the Salon, nor to alter the Chair Space in any way;
(d) to comply with our House Rules;
(e) to not or permit to be done in the Salon anything which is illegal or which may be or become a nuisance (whether actionable or not), annoyance, inconvenience or disturbance to us, our employees, clients, other users of the Salon or any owner or occupier of neighbouring property;
(f) to not cause or permit to be caused any damage to:
(i) the Salon or any neighbouring property; or
(ii) any property of the owners or occupiers of the Salon or any neighbouring property;
(g) to not obstruct the Accessways or Common Parts;
(h) to be responsible for the conduct, appearance and presentation of your Business and for the behaviour, hygiene, health and safety matters relating to your Business;
(i) to comply with all applicable laws including relevant health and safety legislation and to observe any reasonable rules relating to behaviour, hygiene, health and safety that we imposes on all those who use the Salon;
(j) if applicable, to notify the relevant authorities that you are a self-employed person operating an independent business and provide us with any necessary registrations;
(k) to behave in a professional manner in carrying out your Business;
(l) to provide all equipment and products required for carrying on your Business except as provided by us under these Terms;
(m) to not do anything that will or might vitiate in whole or in part any insurance arranged by us in respect of the Salon or increase the insurance premium;
(n) to be responsible for maintaining all appropriate insurances for your own goods, belongings and Business including, as appropriate, public liability, professional negligence, product liability and, if relevant, employer’s liability insurance at a level and basis appropriate to the size and nature of your Business and you agree to provide us with a copy of your insurance policies upon reasonable request;
(o) to leave the Chair Space in a clean and tidy condition and removing your possessions promptly at the end of your Booking Period; and
(p) To pay charges for any Colour and Treatments used, as calculated by the Vish colour management system, and charged after your booking.
9.3 You agree to indemnify us and keep us indemnified against all losses, claims, demands, actions, proceedings, damages, costs, expenses or other liability in any way arising from your breach of the terms and conditions of this Contract.
9.4 If our ability to facilitate a Booking is prevented or delayed by any failure by you to fulfil any obligation listed in clause 9.1 or 9.2 (Your Default):
(a) we will be entitled to suspend performance of our obligations until you remedy Your Default, and to rely on Your Default to relieve us from the performance of our obligations, in each case to the extent Your Default prevents or delays performance of our obligations. In certain circumstances Your Default may entitle us to terminate the Contract under clause 15 (Termination);
(b) we will not be responsible for any costs or losses you sustain or incur arising directly or indirectly from our failure or delay to perform our obligations; and
(c) it will be your responsibility to reimburse us on written demand for any costs or losses we sustain or incur arising directly or indirectly from Your Default.
10.1 We are the owner, or a licensee, of all intellectual property rights in or arising our of or in connection with this Website, the Salon and our business.
10.2 The trade marks, logos and trade names displayed on the Website or at the Salon (Marks) are our property or other third parties. You are not permitted to download, copy, modify or use the Marks without our prior written consent or the consent of such third party who may own the Marks.
11.1 We will use any personal information you provide to us to:
(a) provide the Services;
(b) process your payment for the Services; and
(c) inform you about similar products or services that we provide, but you may stop receiving these at any time by contacting us.
11.2 We will process your personal information in accordance with our Privacy Policy, the terms of which are shown on our website and are incorporated into this Contract.
12.1 Each of us shall have ultimate command and authority over all aspects of our respective businesses and shall be readily identified as having such authority (including but not limited to finances and taxation).
12.2 Neither of us shall have, nor represent that the other has, any authority to bind the other in any way, and neither of us accepts liability for the other.
12.3 Clients attended by you must be in a direct contractual relationship with you and you must ensure that clients are made fully aware of this position. Complaints and claims from your clients shall be directed to you.
13.1 Subject to clause 13.2, we are not liable for:
(a) the death of, or injury to, you or your clients;
(b) damage to, or theft of, any of your or your client’s possessions;
(c) any losses, claims, demands, actions, proceedings, damages, costs or expenses or other liability incurred by you or your clients resulting from the exercise or purported exercise of the rights granted by this Contract;
(d) the acts or omissions of any other self-employed stylists; or
(e) loss of profits, sales or business that you may incur due to damage or destruction of the Salon or any other indirect or consequential losses.
13.2 Nothing in clause 13.1 shall limit or exclude our liability for:
(a) death or personal injury or damage to property caused by negligence on the part of us or our employees; or
(b) any matter in respect of which it would be unlawful for us to exclude or restrict liability.
13.3 Subject to clauses 14.1 and 14.2, our total liability to you arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, will be limited to 100% of the total Charges paid under the Contract.
13.4 This clause 13 will survive termination of the Contract.
14.1 We each undertake that we will not at any time disclose to any person any confidential information concerning one another's business, affairs, customers, clients or suppliers, except as permitted by clause 14.2.
14.2 We each may disclose the other's confidential information:
(a) to such of our respective employees, officers, representatives, subcontractors or advisers who need to know such information for the purposes of exercising our respective rights or carrying out our respective obligations under the Contract. We will each ensure that such employees, officers, representatives, subcontractors or advisers comply with this clause 14; and
(b) as may be required by law, a court of competent jurisdiction or any governmental or regulatory authority.
14.3 Each of us may only use the other's confidential information for the purpose of fulfilling our respective obligations under the Contract.
15.1 Termination. Without limiting any of our other rights, we may suspend the performance of our obligations, or terminate the Contract with immediate effect by giving written notice to you if:
(a) you commit a material breach of any term of the Contract;
(b) you fail to pay any amount due under the Contract on the due date for payment;
(c) you take any step or action in connection with you entering administration, provisional liquidation or any composition or arrangement with your creditors (other than in relation to a solvent restructuring), applying to court for or obtaining a moratorium under Part A1 of the Insolvency Act 1986, being wound up (whether voluntarily or by order of the court, unless for the purpose of a solvent restructuring), having a receiver appointed to any of your assets or ceasing to carry on business;
(d) you suspend, threaten to suspend, cease or threaten to cease to carry on all or a substantial part of your business; or
(e) your financial position deteriorates to such an extent that in our opinion your capability to adequately fulfil your obligations under the Contract has been placed in jeopardy.
15.2 Consequences of termination
(a) On termination of the Contract you must immediately vacate the Salon leaving the Chair Space in a clean and tidy condition and removing your possessions.
(b) Termination of the Contract will not affect your or our rights and remedies that have accrued as at termination.
15.3 Survival. Any provision of the Contract that expressly or by implication is intended to come into or continue in force on or after termination will remain in full force and effect.
16.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under the Contract that is caused by any act or event beyond our reasonable control (Event Outside Our Control).
16.2 If an Event Outside Our Control takes place that affects the performance of our obligations under the Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under the Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. We will arrange a new date for performance of our obligations with you after the Event Outside Our Control is over.
In order to protect our business connections to which you may have access as a result of working at the Salon, you covenant with us that you shall not for 6 months after termination of this Contract offer to employ or engage or otherwise endeavour to entice away from the Salon anyone employed or engaged by us.
18.1 When we refer to "in writing" in these Terms, this includes email.
18.2 Any notice or other communication given by one of us to the other under or in connection with the Contract must be in writing and be delivered personally, sent by pre-paid first class post or other next working day delivery service, or email.
18.3 A notice or other communication is deemed to have been received:
(a) if delivered personally, on signature of a delivery receipt;
(b) if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second working day after posting; or
(c) if sent by email, at 9.00 am the next working day after transmission.
18.4 In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
18.5 The provisions of this clause will not apply to the service of any proceedings or other documents in any legal action.
19.1 Assignment and transfer
(a) We may assign or transfer our rights and obligations under the Contract to another entity.
(b) You may only assign or transfer your rights or your obligations under the Contract to another person if we agree in writing.
19.2 Variation. Any variation of the Contract only has effect if it is in writing and signed by you and us (or our respective authorised representatives).
19.3 Waiver. If we do not insist that you perform any of your obligations under the Contract, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you or that you do not have to comply with those obligations. If we do waive any rights, we will only do so in writing, and that will not mean that we will automatically waive any right related to any later default by you.
19.4 Severance. Each paragraph of these Terms operates separately. If any court or relevant authority decides that any of them is unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
19.5 Third party rights. The Contract is between you and us. No other person has any rights to enforce any of its terms.
19.6 Governing law and jurisdiction. The Contract is governed by English law and we each irrevocably agree to submit all disputes arising out of or in connection with the Contract to the exclusive jurisdiction of the English courts.
When the following capitalised words are used in these Terms, they have the following meaning:
Accessways: the pedestrian ways, driveways, forecourts and car parks within the external areas of the Salon.
Account: the online account created by you on our designated Booking Platform, through which you may manage Bookings, purchase Credits or a Monthly Pass, and access relevant information or services. The Account must be maintained in accordance with the Booking Platform’s terms of use and these Terms.
Booking: the reservation by you through our Booking Platform to use a specific chair or workspace within the Salon for the provision of hairdressing or beauty services.
Booking Date: the date of a Booking.
Booking Period: the duration of time specified in a Booking during which you are entitled to occupy the designated chair or workspace. The Booking Period shall commence and end at the times stated in the Booking Confirmation, subject to any operational or usage restrictions set out in these Terms.
Booking Platform: our designated third‑party online system or application to manage appointment scheduling, confirmations, reminders, and related customer communications (currently Fresha). This platform operates independently of us and is governed by its own terms of service and privacy policy.
Business: the business of hairdressing (including those activities normally associated with hairdressing).
Chair Space: an area within the Salon containing the Equipment, which may be an individual chair space or a private room (as applicable), and as reserved or allocated to you in accordance with our booking process.
Colours and Treatments: the professional‑grade hair colouring products, chemical services, conditioning treatments, toners, lightening agents, strengthening systems, and related in‑salon hair care products supplied by us in accordance with clause 8.6.
Common Parts: the entrance halls, corridors, lifts, stairways and landings serving the Chair Space and Facilities.
Credit: a pre-paid unit of value purchased via our Booking Platform, which may be redeemed against Bookings or other services offered by us. Credits are non-refundable except as expressly provided in this Contract and are subject to expiry or usage conditions.
Equipment: the equipment and facilities listed in clause 8.4.
House Rules: the set of rules and guidelines published by us from time to time that you must follow when using the Salon. These rules cover things like cleanliness, behaviour, safety, use of shared spaces, and professional standards. We may update the House Rules from time to time without notice to you.
Monthly Pass: a package of multiple Credits purchased at a discounted rate or under specific promotional terms, which may be redeemed against Bookings or other services offered by us. Monthly Passes are subject to defined validity periods, usage limits, and other conditions as set out at the time of purchase or in these Terms.
Opening Hours: 10 am to 7 pm on Mondays, Tuesday, Fridays and Saturdays, 10 am to 8 pm on Wednesdays and Thursdays and 12 pm to 6 pm on Sundays (excluding bank and public holidays) and or as otherwise reasonably determined by us from time to time.
Salon: the salon known as Wonderworks London at Ground and Lower Ground Floor, 82 Great Portland Street, London, W1W 7NT.
Services: the services set out in clause 8.2.
VAT: value added tax chargeable under the Value Added Tax Act 1994 and any similar replacement tax and any similar additional tax.
Website: https://www.wonderworks-london.com/
